Shipping Policy

Effective Date: December 31, 2024

Introduction

At Prohato, we are committed to delivering your products in a timely, secure, and efficient manner. This Shipping Policy explains the shipping methods available, delivery timeframes, and important information regarding shipping and handling fees. By making a purchase on our website (www.prohato.com), you agree to the terms outlined in this policy. Please read it carefully before completing your order.

1. Shipping Methods and Rates

Prohato offers a variety of shipping methods to accommodate your needs, including standard, expedited, and express shipping. Shipping costs are calculated based on the destination, weight, and dimensions of your order.

  • Standard Shipping: Standard shipping is typically the most affordable option and takes 5-7 business days for delivery within the continental United States.
  • Expedited Shipping: Expedited shipping is a faster option that delivers your order in 2-3 business days. This method may have an additional cost based on the weight and destination of the package.
  • Express Shipping: For urgent orders, we offer express shipping, with delivery typically within 1-2 business days. This option comes with a premium fee for faster delivery.
  • International Shipping: We offer international shipping to various countries. International shipping rates vary by destination and may include customs duties and taxes, which are the responsibility of the customer.

2. Free Shipping Promotion

From time to time, Prohato may offer free shipping promotions for eligible orders. These promotions are subject to terms and conditions, including minimum purchase requirements and specific exclusions. Free shipping promotions will be clearly indicated during checkout.

  • Eligibility for Free Shipping: To qualify for free shipping, you must meet the minimum order value as stated in the promotion details. Any order that does not meet the minimum requirement will be charged standard shipping fees.

3. Processing Times

Orders placed on Prohato.com are typically processed within 1-2 business days. Once your payment is confirmed and your order is ready for shipment, you will receive a tracking number via email to monitor the delivery status.

  • Order Processing: While we strive to process orders promptly, processing times may vary based on product availability, order volume, and external factors like holidays or weather conditions.
  • Weekend and Holiday Shipping: Orders placed on weekends or holidays will be processed on the next business day. Delivery times may also be affected by holidays in your area.

4. Shipping Destinations

We currently ship to the following locations:

  • Domestic Shipping: We ship to all 50 states within the United States, including Alaska and Hawaii.
  • International Shipping: We offer international shipping to most countries. Shipping fees, customs duties, and taxes for international orders will vary by location and are the responsibility of the customer.

5. Shipping Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website. Shipping carriers may include UPS, FedEx, USPS, and others, depending on the shipping method you selected during checkout.

  • Tracking Issues: If you encounter any issues with tracking your order, please contact our customer service team for assistance. We are happy to help resolve any issues with delivery.

6. Shipping Address

Please ensure that the shipping address provided during checkout is accurate and complete. Prohato is not responsible for delays, lost items, or additional shipping fees incurred due to incorrect or incomplete address information. If you need to update your address, please contact us as soon as possible before your order is shipped.

7. Shipping Delays

While we strive to deliver all orders on time, unforeseen circumstances such as weather conditions, carrier delays, or inventory issues may cause shipping delays. We are not liable for delays caused by circumstances beyond our control. If a delay occurs, we will notify you as soon as possible and work with the carrier to resolve the issue.

8. Returns and Shipping Costs

If you wish to return an item, please refer to our Refund and Returns Policy for instructions. Shipping fees for returns are the responsibility of the customer unless the item was defective or we made an error with your order. In such cases, Prohato will cover return shipping costs.

9. Customer Support

For any questions or concerns related to shipping, including delivery status, shipping fees, or order issues, please reach out to our customer support team:

  • Email: info@prohato.com
  • Phone: (630) 285-0198
  • Address: 320 N Cherry St Itasca, Illinois, 60143, USA

10. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the revised policy will indicate the effective date at the top. Please review this policy periodically to stay informed about our shipping procedures.