Payment Policy

Effective Date: December 31, 2024

Introduction

At Prohato, we strive to make your shopping experience as smooth and secure as possible. This Payment Policy outlines the various payment methods accepted on our website (www.prohato.com), as well as the terms and conditions surrounding payment transactions. By making a purchase on our website, you agree to adhere to the terms set forth in this policy. Please read the policy carefully before completing your order.

1. Payment Methods Accepted

Prohato accepts a variety of payment methods to make it easier for our customers to complete their transactions. The following payment methods are accepted:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Payments are processed securely through our third-party payment gateway.
  • PayPal: We also accept payments through PayPal, a widely recognized and secure online payment method. You can link your PayPal account to make your purchase.
  • Apple Pay: If you’re using Apple devices, you can opt to pay using Apple Pay. This method offers a secure and seamless way to make payments.
  • Google Pay: Customers using Android devices can use Google Pay for faster checkout. This secure payment method is supported on our website.
  • Bank Transfers: In certain cases, we may accept payments via direct bank transfers. However, please contact our customer service team in advance for bank details and approval.
  • Other Local Payment Methods: Depending on your location, we may support other regional or local payment methods. Please check the available options during the checkout process.

2. Payment Processing

When you make a purchase on Prohato.com, your payment details are processed securely by a third-party payment processor. We do not store your credit card details or sensitive payment information on our servers, ensuring your privacy and security. We use the latest encryption technologies to protect your personal information during the payment process.

  • Authorization and Payment Confirmation: After you enter your payment information and submit your order, the payment processor will authorize your transaction. Once the payment is successfully processed, you will receive an email confirmation with the details of your order.
  • Order Cancellation: In the case that an issue arises during the payment processing, such as insufficient funds or a declined transaction, we may cancel the order. If this occurs, we will notify you promptly so you can provide alternative payment information.
  • Payment Failures: If your payment fails for any reason, please check the information entered (e.g., card details, billing address) and attempt the transaction again. If the issue persists, you may need to contact your bank or payment provider for further assistance.

3. Payment Security

We take your payment security seriously. Our payment system is fully compliant with PCI DSS (Payment Card Industry Data Security Standard), ensuring that your payment details are protected with the highest level of security.

  • Secure Socket Layer (SSL) Encryption: All sensitive payment information transmitted during checkout is encrypted using SSL technology, which ensures that data cannot be intercepted or altered.
  • Fraud Prevention: To further protect against fraud, we utilize advanced fraud detection measures. Our system checks for unusual or suspicious activity during the transaction process and may request additional verification for certain purchases.

4. Payment Authorization and Pre-Authorization

When you place an order on Prohato.com, the payment processor may place a pre-authorization hold on your card or bank account. This is a standard procedure to ensure that funds are available to complete your purchase. The amount of the hold will reflect the total cost of your order, including taxes and shipping fees. Pre-authorizations are typically released once your payment is processed and the items are shipped.

  • Pre-Authorization Holds: A pre-authorization is not a charge; it is simply a temporary hold on your funds. The hold will be lifted once the order is shipped or if the transaction is canceled for any reason.
  • Payment Completion: Your payment will only be charged once your order is shipped and ready for delivery. If your order is canceled, the pre-authorization hold will be released, and you will not be charged.

5. Pricing and Currency

All prices listed on Prohato.com are in U.S. dollars (USD). If you’re shopping from outside the United States, the final price of your order may differ based on currency exchange rates, your bank’s policies, and applicable international shipping fees and duties.

  • Currency Conversion: If you are using an international payment method, currency conversion fees may apply. These fees are determined by your payment provider or bank, and Prohato is not responsible for any additional charges incurred during the conversion.
  • Sales Tax: Sales tax may be applied to your order based on your shipping address. The applicable tax rate will be displayed at checkout, and the total amount will be included in your final payment.

6. Order Confirmation and Receipts

Once your payment has been successfully processed, you will receive an order confirmation email. This email will include important details about your order, including:

  • Order number
  • Product details (including quantities and prices)
  • Shipping address
  • Estimated delivery date
  • Contact information for customer support

If you need to modify or update any details, please contact our customer support team at info@prohato.com or call (630) 285-0198.

7. Refunds and Returns

Prohato strives to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, you may be eligible for a refund according to our Refund and Returns Policy.

  • Refund Process: Refunds will be issued to the original payment method. The processing time for refunds can take up to 5-10 business days after we receive the returned items and verify their condition.
  • Return Eligibility: Please ensure that products are returned in their original packaging and unused condition. Certain products may not be eligible for return or refund, including custom or perishable items.

8. Customer Support

If you have any questions regarding your payment, order status, or need assistance with an issue, our customer support team is available to assist you.

  • Email: info@prohato.com
  • Phone: (630) 285-0198
  • Address: 320 N Cherry St Itasca, Illinois, 60143, USA

9. Changes to This Policy

We may update this Payment Policy from time to time. Any changes will be posted on this page, and the revised policy will indicate the effective date at the top. Please review this policy periodically to stay informed about how we handle payments.