Effective Date: December 25, 2025

Expiration Date: December 25, 2026

1. Returns Eligibility

We accept returns under these conditions:

  • Items must be unused, in original packaging, and in resellable condition.

  • Return requests must be made within 14 days of receiving your order.

  • Proof of purchase (order number or receipt) is required.

Please note: Certain items are non-returnable for health, safety, or customization reasons (see Section 2).

2. Non-Returnable Items

We do not accept returns or offer refunds for:

  • Perishable goods

  • Customized or personalized products

  • Gift cards

  • Sale items marked as final sale

  • Opened or used products (unless defective or damaged)

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with:

  • A description of the issue

  • Clear photos of the product and packaging

  • Your order number

We will arrange a replacement or refund, covering return shipping when applicable.

4. How to Initiate a Return

  • Contact us at [Your Support Email] with your order number and reason for return.

  • Our team will respond within 1–2 business days with instructions and the return address.

  • Use a trackable shipping service. We are not responsible for lost return shipments.

5. Refund Process

Once we receive and inspect your return:

  • We will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless the return is due to our error.

6. Exchanges

Exchanges are only available for damaged or incorrect items. For other changes, please return your item and place a new order.

7. International Orders

For international returns:

  • Customers are responsible for return shipping costs, customs duties, and any applicable taxes.

  • We recommend reviewing your order carefully before completing your purchase.