Refund and Returns Policy
Effective Date: December 31, 2024
Introduction
At Prohato, we are committed to providing high-quality products and services. If you’re not fully satisfied with your purchase, we offer a clear and fair refund and return policy. Please review the following terms to understand how we handle returns and refunds. By purchasing from our website, you agree to comply with these terms.
1. Returns
We want you to be completely satisfied with your purchase. If you are not happy with your product, you may return it under the following conditions:
- Return Period: You can return products within 30 days of the purchase date.
- Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in resellable condition. If the product is damaged or missing parts, we may not accept the return.
- Non-Returnable Items: Certain products, such as perishable goods, custom items, and digital products, are not eligible for returns.
- Return Process: To initiate a return, please contact us at info@prohato.com with your order number and a brief description of the issue. We will provide you with instructions on how to return the product.
2. Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds are issued to the original payment method. The time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.
- Processing Time: Refunds are typically processed within 5-10 business days after we receive the returned product.
- Refund Amount: If the return is approved, we will refund the full purchase price minus any shipping fees. You are responsible for the return shipping cost unless the product was defective or an error occurred with your order.
3. Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, please return the original product and place a new order.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will provide a replacement or full refund for defective or damaged products. In some cases, we may request photographic evidence of the damage.
5. Cancellation Policy
If you wish to cancel your order, you may do so within 24 hours of placing the order. After this period, the order may have already been processed for shipping, and we will not be able to cancel it. Please contact us immediately at info@prohato.com if you wish to cancel.
6. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part or a defective product. Original shipping costs are non-refundable unless the return is due to a mistake by Prohato.
7. International Returns
If you are returning a product from outside the United States, please be aware that you may be responsible for return shipping and customs fees. We recommend using a traceable shipping service to ensure the safe return of your item.
8. Contact Information for Returns
To initiate a return or if you have questions about your order, please contact our customer service team at:
- Email: info@prohato.com
- Phone: (630) 285-0198
- Mail: 320 N Cherry St Itasca, Illinois, 60143, USA
9. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will reflect the effective date at the top. Please check this policy periodically for any updates.
By purchasing from Prohato, you agree to the terms and conditions of this Refund and Returns Policy. If you have any questions, don’t hesitate to reach out to us.