Sales Policy

Effective Date: December 31, 2024

Introduction

At Prohato, we are committed to providing high-quality products and excellent customer service. This Sales Policy outlines the terms and conditions governing the sale of products through our website, www.prohato.com. By purchasing from our website, you agree to the terms set forth in this policy. We encourage you to review this policy carefully before making any purchase.

1. Product Information

We make every effort to ensure that the products listed on our website are accurate and reflect their descriptions and images. However, due to variations in screen settings, lighting, and other factors, the actual product may appear slightly different from the images shown. Prohato cannot guarantee that all product descriptions, prices, or other content on the website are free from errors. We reserve the right to modify product details and pricing at any time without prior notice.

2. Ordering Process

To place an order on our website, you must create an account or provide your personal and payment details. Once an order is placed, you will receive an order confirmation email detailing the products purchased, the total cost, and the expected delivery time. Please review the order details carefully, as changes to your order may not be possible once it has been processed.

  • Order Acknowledgment: An acknowledgment of your order does not guarantee that the order will be accepted. Prohato reserves the right to refuse or cancel any order at our discretion.
  • Payment Authorization: By providing payment information, you authorize Prohato to charge your account for the total amount of your order. All transactions are processed securely through third-party payment processors.

3. Pricing and Payment

  • Price Validity: The prices displayed on our website are in U.S. dollars and are subject to change without notice. All sales are subject to the final price at checkout.
  • Sales Tax: Sales tax may be applied based on your location and the applicable tax laws. The tax amount will be clearly displayed during the checkout process.
  • Accepted Payment Methods: We accept various payment methods, including credit cards, debit cards, and third-party payment providers. Payment must be completed before your order is processed.
  • Payment Security: We use industry-standard encryption technology to protect your payment details during transactions. Prohato does not store your credit card or payment information on our servers.

4. Shipping and Delivery

  • Shipping Methods: We offer multiple shipping options to meet your needs. The shipping method selected during checkout will determine the delivery time and cost. You will be notified of the estimated delivery date at the time of purchase.
  • Shipping Costs: Shipping costs are calculated based on the shipping method, destination, and the weight of the products. These costs will be clearly displayed during the checkout process.
  • Delivery Times: Estimated delivery times are provided on a best-effort basis. Delays may occur due to factors beyond our control, such as weather conditions or carrier issues.
  • Tracking: Once your order has been shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can track your order status through the carrier’s website.
  • International Shipping: We offer international shipping; however, additional shipping charges, customs duties, and taxes may apply depending on the destination country. These charges are the responsibility of the customer.

5. Returns and Refunds

Our Returns and Refunds Policy applies to all purchases made through our website. If you are unsatisfied with your purchase, please refer to our Refund and Returns Policy for detailed instructions on how to initiate a return or request a refund.

  • Return Eligibility: Products must be returned within 30 days of purchase, in unused and resellable condition, with the original packaging.
  • Refund Processing: Refunds are processed within 5-10 business days after the returned item has been received and inspected. Refunds are issued to the original payment method, and shipping fees are non-refundable unless the return is due to a mistake on our part.
  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund.

6. Order Cancellations

You may cancel your order within 24 hours of placing it. After this period, your order may have already been processed for shipment, and cancellations will no longer be possible. Please contact us promptly if you wish to cancel an order, and we will assist you as best as we can.

  • How to Cancel: To cancel an order, please email us at info@prohato.com or call (630) 285-0198. Include your order number and details in your request.
  • Order Modifications: Orders that have already been processed cannot be modified. If you wish to change your order, you must cancel the original order and place a new one.

7. Product Availability

All products listed on our website are subject to availability. While we strive to keep our inventory accurate, there may be instances where a product is out of stock or unavailable due to high demand. In such cases, we will notify you promptly and offer alternatives or a full refund.

8. Customer Support

If you have any questions or issues regarding your order, please reach out to our customer support team. We are committed to providing excellent customer service and will respond to your inquiries as quickly as possible.

  • Contact Information:
    • Email: info@prohato.com
    • Phone: (630) 285-0198
    • Address: 320 N Cherry St Itasca, Illinois, 60143, USA

9. Changes to This Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated policy will reflect the effective date at the top. Please review this policy periodically to stay informed about how we conduct sales.

By making a purchase on our website, you agree to the terms and conditions outlined in this Sales Policy.